Privacy Policy
At Accord, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, or customer support channels.
By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect personal information to provide and improve our services. This includes, but is not limited to:
- Full name
- Contact details (phone number, email address)
- Identification documents (QID, passport, driving license details)
- Payment and billing information
- Rental history and preferences
- Vehicle usage information related to rentals
- Communication records with customer support
Information may be collected directly from you when you make an inquiry, book a vehicle, sign a rental agreement, or contact us.
2. How We Use Your Information
Accord collects and uses personal information for the following purposes:
- To process car rental bookings and agreements
- To verify identity and driving eligibility
- To manage payments, invoices, and refunds
- To provide customer support and respond to inquiries
- To improve our services and customer experience
- To comply with legal and regulatory requirements
- To communicate important updates related to your rental
We only use your information for legitimate business purposes related to our services.
3. Sharing of Information
Accord does not sell, trade, or rent your personal information to third parties. Your information may only be shared in the following circumstances:
- With service providers assisting in operations (such as payment processing or vehicle management), under strict confidentiality agreements
- When required by law, government authorities, or regulatory bodies
- To protect the rights, safety, and property of Accord, our customers, or others
All third parties are required to handle your information securely and responsibly.
4. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Access to personal data is limited to authorized personnel only.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Accord cannot guarantee absolute security but works continuously to maintain strong data protection standards.
5. Data Retention
Accord retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations. Once information is no longer required, it is securely deleted or anonymized.
6. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal requirements
- Withdraw consent for certain data uses where applicable
Requests can be made by contacting Accord through our official communication channels.
7. Cookies and Website Usage
If applicable, Accord’s website may use cookies or similar technologies to enhance user experience, analyze website traffic, and improve functionality. Cookies do not collect personally identifiable information unless you choose to provide it.
You may adjust your browser settings to refuse cookies; however, some website features may not function properly.
8. Changes to This Privacy Policy
Accord reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage users to review this page periodically to stay informed about how we protect personal information.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact Accord through our official customer service channels.