Privacy Policy

At Accord, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, or customer support channels.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information to provide and improve our services. This includes, but is not limited to:

Full name
Contact details (phone number, email address)
Identification documents (QID, passport, driving license details)
Payment and billing information
Rental history and preferences
Vehicle usage information related to rentals
Communication records with customer support

Information may be collected directly from you when you make an inquiry, book a vehicle, sign a rental agreement, or contact us.

2. How We Use Your Information

Accord collects and uses personal information for the following purposes:

To process car rental bookings and agreements
To verify identity and driving eligibility
To manage payments, invoices, and refunds
To provide customer support and respond to inquiries
To improve our services and customer experience
To comply with legal and regulatory requirements
To communicate important updates related to your rental

We only use your information for legitimate business purposes related to our services.

3. Sharing of Information

Accord does not sell, trade, or rent your personal information to third parties. Your information may only be shared in the following circumstances:

With service providers assisting in operations (such as payment processing or vehicle management), under strict confidentiality agreements
When required by law, government authorities, or regulatory bodies
To protect the rights, safety, and property of Accord, our customers, or others

All third parties are required to handle your information securely and responsibly.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Access to personal data is limited to authorized personnel only.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Accord cannot guarantee absolute security but works continuously to maintain strong data protection standards.