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Refund & Cancellation Policy

At Accord, we aim to provide flexible and transparent rental services. This Refund & Cancellation Policy explains the terms under which cancellations, refunds, and related charges are handled. By booking a vehicle with Accord, you agree to the conditions outlined below.

1. Booking Cancellation

Customers may request cancellation of a confirmed booking subject to the following conditions:

  • Cancellations made in advance of the rental start time may be eligible for a refund, depending on the rental plan selected.

  • Same-day cancellations or cancellations made close to the pickup time may incur cancellation charges.

  • No-shows (failure to collect the vehicle at the scheduled time without prior notice) may result in the full rental amount being charged.

Cancellation requests must be communicated through Accord’s official communication channels.

2. Refund Eligibility

Refunds, if applicable, are subject to the following:

  • Refunds are processed only for unused rental periods, where applicable.

  • Administrative or service fees may be deducted from the refundable amount.

  • Refund eligibility depends on the type of booking, duration, and notice period provided.

  • Promotional or discounted bookings may be non-refundable unless stated otherwise.

All refunds are processed in accordance with the agreed rental terms.

3. Early Return of Vehicle

  • Early return of a rented vehicle does not automatically qualify for a refund.

  • Refunds for early returns are provided only if explicitly stated in the rental agreement.

  • Accord reserves the right to adjust rental charges based on actual usage.

4. Cancellation by Accord

Accord reserves the right to cancel a booking in exceptional circumstances, including but not limited to:

  • Vehicle unavailability due to unforeseen issues

  • Safety or operational concerns

  • Violation of rental terms by the customer

In such cases, Accord may offer a full or partial refund at its discretion or provide an alternative solution.

5. Security Deposit Refund

  • Security deposits are refunded after the vehicle is returned and inspected.

  • Any outstanding charges, including traffic fines, damages, fuel differences, or late fees, may be deducted from the deposit.

  • Refund timelines may vary depending on inspection results and bank processing times.

6. Non-Refundable Charges

The following charges are non-refundable:

  • Fuel charges

  • Traffic fines and penalties

  • Cleaning or damage repair costs

  • Administrative or service fees

7. Refund Processing Time

  • Approved refunds are processed through the original payment method.

  • Processing times may vary depending on banks or payment providers.

  • Accord is not responsible for delays caused by third-party financial institutions.

8. Amendments to Policy

Accord reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will take effect immediately upon publication on our website.

9. Contact Information

For refund or cancellation inquiries, please contact Accord through our official customer service channels.